Refund Policy

At NAKHRA.PK, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review the following refund and exchange terms:

1. Eligibility for Refunds

  • Refunds are only applicable if the product you receive is damaged, defective, or incorrect.

  • You must notify us within 48 hours of delivery along with proof (photo or video).

  • The product must be unused, in its original packaging, and with all tags intact.

2. Process for Refunds

  • Once your request is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued through the original payment method or as store credit.

  • Refund processing time may vary depending on your payment provider.

3. Non-Refundable Items

  • Items purchased on sale, clearance, or special promotions are non-refundable.

  • Personalized or custom-made products cannot be refunded.

  • Shipping charges are non-refundable.

4. Exchanges

  • In certain cases, we may offer an exchange instead of a refund.

  • Exchanges are subject to product availability.

5. Contact Information
For refund or exchange requests, please contact us:

  • Email: nakhrajewellery@gmail.com

  • WhatsApp: +92 300 0625472